§ 07 — CUSTOMER MESSAGING
Two-way texting. Fully logged.
Real two-way SMS via Twilio. One thread per customer phone number, MMS supported, TCPA-compliant opt-in baked in. First text from a new number auto-creates the customer file.
What you get.
Two-way SMS
Real conversations via Twilio — toll-free or your shop number. No one-way blasts.
One thread per customer
Every text from a phone number rolls into the same thread, no matter who or what RO.
MMS — photos & video
Send brake-pad photos and DVI clips right from the thread.
TCPA opt-in built in
Consent message and STOP / HELP handlers — you stay on the right side of the regs.
Auto appointment reminders
Reminder text fires 24 hours before the appointment, no advisor click needed.
New numbers = new customers
Inbound text from an unknown number auto-creates the customer record.
How it runs.
Send
Text from the customer record or thread.
Reply
Customer responds — phone number is the thread.
Remind
Auto SMS 24 hours before each appointment.
Log
Full thread saved with the customer file.
Pairs well with.
BUILD, SEND, SIGN, PAID
Build estimates from canned jobs, send a tokenized link, capture a signature, post the invoice. The numbers stay in sync from estimate to receipt.
Read more →DVIS WITH PHOTOS
Templated DVIs with photo and video evidence per item, an auto-generated customer summary, and a phone-friendly shareable report.
Read more →CUSTOMERS, VEHICLES, HISTORY
VIN-decoded vehicle records, full RO and payment history per customer, fleet-friendly customer types with per-customer discounts and net terms.
Read more →Try messaging that ends phone tag.
Sign up free, import your data, and run a live RO end-to-end. No credit card required.