§ 04 — APPOINTMENTS & BOOKING
Book once. Run on time.
A 24/7 public booking page tied to a real shop calendar. Operating hours, holidays, slot intervals, lunch breaks, max concurrent appointments — all configured in settings, all enforced when the customer picks a slot.
Service Request
2024 Toyota Tacoma SR5 · White
Appointment Confirmed
with Torque City Auto
Wed, May 13, 9:00 AM
1842 Industrial Pkwy, Phoenix, AZ
What you get.
Public booking page
Tokenized link customers open at 9pm Sunday — no login, no app install.
Drop-off / Wait / Tow-in
Customer picks how they're getting the car to you. Slot grid adjusts to the type.
Capacity-aware slots
Set max concurrent appointments per slot. No overbookings, no collisions.
Operating hours + holidays
Per-day hours, lunch break, blackout days. Booking page respects all of it.
Auto SMS reminders
24h before the appointment, the customer gets a text — no advisor clicks needed.
Reschedule by link
Customer reschedules from the reminder. The calendar updates itself.
How it runs.
Book
Customer picks Drop-off / Wait / Tow-in and a slot.
Confirm
Auto-confirm goes out, slot locks.
Remind
Reminder SMS 24 hours before.
Arrive
Status flips to Arrived; new RO is waiting.
Pairs well with.
TWO-WAY SMS, FULLY LOGGED
Real two-way SMS via Twilio — toll-free or your shop number. One thread per customer, MMS supported, TCPA-compliant opt-in built in.
Read more →CUSTOMERS, VEHICLES, HISTORY
VIN-decoded vehicle records, full RO and payment history per customer, fleet-friendly customer types with per-customer discounts and net terms.
Read more →LIVE STATUS BOARD
A live board that walks every RO from Intake through Invoice. Drag between stages, set sub-stage in one click.
Read more →Try booking that doesn't drop balls.
Sign up free, import your data, and run a live RO end-to-end. No credit card required.